Pure Mobile Solutions provides a 90-Day Limited Warranty on all parts and labor associated with our mobile device and iPad repairs. This warranty guarantees that the parts we install will function exactly as intended and covers any manufacturer defects or issues resulting directly from our workmanship.

2. What is Not Covered

This warranty strictly covers the parts we replaced and our labor. It does not cover post-repair mishandling or unrelated issues, including:

 Physical Damage: Any new cracks, dents, bent chassis, or broken screens that occur after the device is returned to you.

 Liquid Damage: Any exposure to water or moisture after the repair. (Note: Devices originally brought in for water damage diagnostics and recovery generally do not qualify for this standard warranty).

 Software Issues: Glitches, data loss, or malfunctions caused by operating system updates, third-party apps, or unauthorized modifications (such as jailbreaking).

 Unrelated Hardware Failures: Issues with internal components that were not repaired, evaluated, or replaced by our technicians during the original service.

3. The Claim Process

If you experience an issue with your repaired device within the warranty period, please follow these steps:

1. Contact Us: Reach out via our website's contact form or visit our Houston workshop.

2. Provide Proof: Present your original service receipt, invoice, or order number.

3. Diagnostic Inspection: Allow our certified technicians to inspect the device to confirm the issue is related to our original repair and the components we installed.

4. Resolution

If the defect is covered under this policy, Pure Mobile Solutions will repair or replace the faulty component at no additional charge. This warranty is limited to the repair of the specific defect and does not qualify for a cash refund.